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We provide 2 levels of support to our clients. A first line support hot line and a second line ad hoc support service. This is to ensure you get the immediate resolution of time critical issues as well as a solution to ensure everything will continue to run smoothly into the future.
We can tailor a support agreement and package to your needs, providing you with the right level of support when you need it most.
First Line Support.
- Provided via our business hour help desk or via our support email.
- First line of support when something goes wrong.
- System issue diagnostics.
Second Line Ad Hoc Support.
- Mentoring of best practice application development methods.
- Mentoring of best practice systems infrastructure.
- Troubleshooting support on Apps.
- Adhoc App development.
- Health check / optimisation of Apps.
- Health check / optimisation of Systems Architecture.
- Performing upgrades and migrations including patch fixes.
- General consultancy and advice.