Support

We've got you covered.

We provide 2 levels of support to our clients. A first line support hot line and a second line ad hoc support service. This is to ensure you get the immediate resolution of time critical issues as well as a solution to ensure everything will continue to run smoothly into the future.

We can tailor a support agreement and package to your needs, providing you with the right level of support when you need it most. 

First Line Support.

• Provided via our business hour help desk or via our support email.
• First line of support when something goes wrong.
• System issue diagnostics.

Second Line Ad Hoc Support.

• Mentoring of best practice application development methods.
• Mentoring of best practice systems infrastructure.
• Troubleshooting support on Apps.
• Adhoc App development.
• Health check / optimisation of Apps.
• Health check / optimisation of Systems Architecture.
• Performing upgrades and migrations including patch fixes.
• General consultancy and advice.